A credit card will need to be used to confirm your appointment. Your credit card will not be charged it is simply to hold your appointment. If your appointment is not confirmed it will be cancelled.
Cancellations and No Shows
Cancellation within 24 hours of your appointment will incur a cancellation fee of 30% of services booked, no shows will incur a fee of 50% of services booked.
Continuous late cancellations and no shows may result in not being rebooked.
If sick, please call or text to reschedule or cancel your appointment.
If you are running late, please ring and let me know. Make sure you always allow time for traffic etc. You appointment may need to be altered if needed.
Running Late
Please ensure you are always on time - allow time for traffic etc.
Please ring ASAP if you are running late or are lost
If you are 5 -15 minutes late – this may result in your appointment being cancelled or modified
Continuous late arrivals may result in not being rebooked
Parking
There is designated parking in the spots marked “UNIT 9” in the complex. If there is no spots available - there is more parking on the street
Children and Friends/Family
We want you to relax and enjoy your time at your treatments, so please leave your children/friends/family at home. I also have lots of chemicals that are not child friendly.
Services and Treatments
I ensure all clients are to leave happy with their service/s before leaving the salon - clients will be asked to look over to ensure they approve of their treatment
Please remember, beauty takes time and I take pride in my work
Photographs may be taken of your service and posted on social media - if you do not want them posted please inform me
Nails
Nail repairs - I will happily do repairs free of charge within 48 hours - however it will be at my discretion. If I feel as though the product was not caused by error in application or exceeds normal wear and tear you will be charged accordingly.
I do not refill others work. I am happy to remove and apply a fresh set. Removal is extra.
Lashes
Lash extension repairs - I will happily do touch ups free within 48 hours - this will allow me to try and figure out what the cause of the lashes falling out.
Please arrive to appointments with no eye make-up on - a $5 fee will apply if not fresh faced
I do not refill others work. I am happy to remove and apply a fresh set. Removal is extra
You will need to come in 48 hours prior to ensure you are not allergic to any products
Aftercare
Aftercare information will be discussed during your services
Aftercare leaflets are given after services to ensure optimum results
It is up to the client to follow through for lasting results
